System is unstable

Resolved

Currently the system is not stable. Seems we are facing some hardware issue. We are still investigating.
We will add more details as we find.

Update 2018-12-17 11:35 CET The system seems to be normal now. The issue was due to heavy load on one of the database server causing connectivity failures. To solve the issue we have moved some database to another server. We are doing more optimization the affected database server.

Update 2018-12-17 14:05 CET Load on one of the database is still high. We need to move some big databases to another server. But this cannot be done during office hours. So, we will do further load balancing during off hours.

Update 2018-12-17 16:39 CET We have cleared out the problems with the performance and all services are ok again.

Created one year ago
Last updated one year ago
Incident Id: 9b04eec8-985a-4256-a6cc-96a426a617ae